Privacy policy.

All Paws Great & Small is committed to protecting your privacy and respecting your personal data, in accordance with UK GDPR and the Data Protection Act 2018.

1. What personal information do I collect?

When you contact me or use my services, I may collect the following:

  • Your name, address, and contact details (phone, email)

  • Emergency contact information

  • Pet information (name, species, breed, age, medical needs, vet details)

  • Access details to your home (keys, alarm codes – stored securely)

  • Booking history and payment details (but no banking/card numbers are stored)

2. How do I use your information?

Your personal data is used to:

  • Provide safe and appropriate care for your pets

  • Contact you during bookings and emergencies

  • Maintain accurate records for insurance and legal purposes

  • Manage your bookings and communicate updates

3. Do I share your data?

No. Your information is never sold, shared, or transferred to third parties, unless:

  • I’m required to do so by law (e.g., for insurance or vet emergencies)

  • You’ve given explicit consent

4. How is your data stored?

All data is stored securely:

  • Paper forms (e.g., pet info) are kept in a locked cabinet

  • Digital information (e.g., emails, forms) is password-protected

  • House keys and alarm codes are stored separately and never labelled with your address

I do not store payment details or financial data.

5. How long is your data kept?

Your records are retained for up to 7 years, in line with HMRC and insurance guidelines. You can request changes or removal of your data at any time unless it must be kept for legal reasons.

6. Your rights

You have the right to:

  • Access your data

  • Request a correction

  • Request deletion (where legally permitted)

  • Withdraw consent at any time

To make a request, please contact me directly.

7. Cookies and website data

If you use the All Paws Great & Small website, some anonymous usage data (cookies, page views) may be collected to improve the site. You can disable cookies in your browser at any time.

8. Contact

For questions about this policy or your data, please contact:
📧 [Insert your email here]
📞 07596 549703